Landlords: Avoid tenant issues
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Baxton.me
3 August 2017

Landlords: Avoid tenant issues

Understanding your obligations and rights as a landlord and ensuring your tenants understand their obligations and rights as tenants, helps all parties to avoid running into problems that could have been avoided.

Baxton CEO Kellee Pennicott says “Good communication throughout a tenancy can help to avoid disputes later on. Managing problems with your tenants yourself is advisable, for whilst Legislation provides for dispute resolution process, it’s often a very time consuming process.”


Resolve problems early

The earlier you initiate communication with your tenants the better your chances of resolving the problem in question early on. Good communication is always the key to a peaceful resolution to any problem, so be sure to:

• Get in touch with your tenants as soon as possible

• Speak to them in a friendly and polite manner

• Listen to what they have to say and ask questions

• Never lose your temper or use offensive language

Most problems that occur between a landlord and their tenants are the result of a breakdown in communication. Assumptions are often made, differing expectations can further exacerbate the situation, and getting angry never resolves anything.

Share information and put agreements in writing

Use the information you have access to in order to seek a peaceful resolution to the problem in question. The rental agreement and the property condition report are two items of documentation that you can use to resolve a problem with your tenants in a calm and peaceful manner. If you come to an agreement, be sure to put it in writing and have it officially witnessed by a local justice of the peace to authenticate it.

Problems with tenants are easily avoided when landlords understand the common causes of conflict, treat their tenants with respect and seek a peaceful resolution.


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The information contained in this article is based on the authors opinion only and is of a general nature which is not indicative of future results or events and does not consider your personal situation or particular needs. Professional advice should always be sought relevant to your circumstances.

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